Frequently Asked Questions
Everything you need to know about your SACHEU experience.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most unused and unopened products. Due to the hygienic nature of beauty tools and skincare, items must be in their original packaging to qualify for a refund.
Are SACHEU products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SACHEU skincare products and tools are 100% vegan and cruelty-free, never tested on animals.
How do I clean my beauty tools?
We recommend cleaning your stainless steel tools with mild soap and warm water after every use. Dry them thoroughly with a clean towel to maintain their finish and hygiene.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international destinations. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.